French publishing large Ubisoft has tried to make clear the confusion concerning the deletion of inactive accounts.
In a press release to Eurogamer, the agency stated that it doesn’t delete accounts of customers which have bought video games; nor will it achieve this if there may be an energetic subscription connected to the account. Ubisoft additionally says that it doesn’t delete accounts which were inactive for lower than 4 years.
“For a few years now, we’ve got carried out our account deletion course of in compliance with the necessities of the GDPR,” Ubisoft stated.
“Our insurance policies are aligned with authorized necessities and with the requirements of the trade. This measure additionally acts as a safety for our gamers towards fraud.”
This follows customers reporting that Ubisoft was deleting accounts that have been deemed to be ‘inactive’. On the time, the agency stated that you might keep away from this by participating with one in all three emails that will be despatched to customers within the 30 day interval previous to their account being deleted.
PCGamesInsider Contributing Editor
Alex Calvin is a contract journalist who writes concerning the enterprise of video games. He began out at UK commerce paper MCV in 2013 and left as deputy editor over three years later. In June 2017, he joined Metal Media because the editor for brand new website PCGamesInsider.biz. In October 2019 he left this full-time place on the firm however nonetheless contributes to the positioning every day. He has additionally written for GamesIndustry.biz, VGC, Video games London, The Observer/Guardian and Esquire UK.
